Complaints Policy

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Complaints Policy
1. I strive to offer the highest standards of service at all times.

2. If you feel that the service you have received does not meet those high standards, please put your complaint in writing to me:

3. I will acknowledge your complaint within 2 business days. I will provide a written response within 10 business days. I will endeavour to speak to you before those 10 days are up, in order to be sure that I have understood your complaint properly, and to discuss it with you.

4. If you are not satisfied with my response to your complaint, you may be able to refer your complaint to the Civil Mediation Council, where I am a Registered Mediator: CMC Complaints Process